Hospitable
Host-focused PMS with a free Essentials tier, a weekly public changelog, and the first official MCP server from a short-term-rental platform - letting general-purpose AI clients read and act on a real Hospitable account.
Profile
Hostaway AI features and pricing (2026)
All-in-one PMS aimed at professional managers, with a strong public changelog, a broad native AI feature set on its marketing pages, and no published price at any tier.
2/6capabilities graded shipped
Not publishedpricing transparency
Yespublic release record
—founded, per the vendor
What it is
All-in-one PMS aimed at professional managers, with a strong public changelog, a broad native AI feature set on its marketing pages, and no published price at any tier.
- Headquarters: Not published
- Founded: Not published
- Vendor site: Hostaway
Who it is for
Professional managers roughly 15+ units who want channel depth, native dynamic pricing and AI messaging in one subscription, and who are willing to run a sales process to get a number.
The AI, capability by capability
Six capabilities, each graded against Hostaway’s own published material. The grade describes evidence, not enthusiasm: Documented means the vendor documents it; Vendor claim only means it appears in marketing copy with no documentation, ship date or plan tier behind it.
| Capability | Status | Plan tier | Ship date | Evidence |
|---|---|---|---|---|
| AI guest messaging | Shipped | Tier not published | Not published | Documented |
| AI review replies | Unclear | Tier not published | Not published | No evidence found |
| AI dynamic pricing | Shipped | Tier not published | Not published | Vendor claim only |
| AI guest vetting | Unclear | Tier not published | Not published | No evidence found |
| AI upsells | Unclear | Tier not published | Not published | No evidence found |
| Agentic / MCP surface | Partial | Tier not published | Not published | Vendor claim only |
AI guest messaging
AI Replies drafts responses from conversation history, reservation details and listing information. Hostaway's own support documentation states suggested replies require human approval before sending; a separate rule-based automation can be configured to let AI reply automatically to repetitive questions. So: draft-by-default, autonomous-by-configuration.
Status: Shipped · Evidence: Documented · Plan tier: Tier not published · Vendor source · checked
AI review replies
No AI review-reply capability found. The Hosting Quality Dashboard analyses review sentiment and suggests listing improvements, but nothing on the AI features page describes drafting or posting a reply to a review.
Status: Unclear · Evidence: No evidence found · Plan tier: Tier not published · Vendor source · checked
AI dynamic pricing
Dynamic Pricing and 'AI Revenue Management' are listed as included features that adjust rates across channels using a proprietary algorithm; the page attaches a '25.1% more revenue per listing' claim with no methodology.
Status: Shipped · Evidence: Vendor claim only · Plan tier: Tier not published · Vendor source · checked
AI guest vetting
No native AI guest vetting or screening found. 'AI Payments & Fraud Protection' covers payment fraud, not guest suitability. Screening appears to be served by marketplace integrations (e.g. Superhog-class vendors) rather than a native capability.
Status: Unclear · Evidence: No evidence found · Plan tier: Tier not published · Vendor source · checked
AI upsells
No AI upsell capability found on the Hostaway AI features page on 28 Jul 2026.
Status: Unclear · Evidence: No evidence found · Plan tier: Tier not published · Vendor source · checked
Agentic / MCP surface
'AI CoHost' answers questions about business data and recommends operational actions with one-click execution - a recommend-and-confirm surface, not an autonomous agent. Described as newly launched, with no date. No MCP server found.
Status: Partial · Evidence: Vendor claim only · Plan tier: Tier not published · Vendor source · checked
Pricing, as published
Transparency grade: Not published. The pricing page publishes no number at any tier. It is a multi-step lead form - 'Step 1 of 3' with a 'Get a free quote' CTA. Quote-only.
Entry price. Not published. Nothing is estimated here in its place.
Quote-only tiers. All tiers
Add-ons
- AI Replies is described on the features page as 'free with your subscription' for a limited time - a time-limited inclusion, not a stated permanent one. No add-on prices are published.
Caveats recorded against this pricing
- The pricing page publishes no number at any tier. It is a multi-step lead form - 'Step 1 of 3' with a 'Get a free quote' CTA. Quote-only.
Hostaway’s published pricing cannot be turned into a monthly total from a property count, so it is listed under “won’t publish pricing” on the true cost calculator rather than being estimated.
What it is genuinely best at
Professional managers roughly 15+ units who want channel depth, native dynamic pricing and AI messaging in one subscription, and who are willing to run a sales process to get a number.
Who should not buy this
Anyone doing a like-for-like cost comparison. Hostaway is the purest quote-only vendor in this set - its pricing page is literally a three-step lead form - so it cannot be placed on a price axis against Hospitable, iGMS or Uplisting without surrendering your contact details first. Small portfolios (1-5) are the wrong shape for that process. And if AI review replies or AI guest screening are your deciding features, look elsewhere: neither is documented, and Hostaway's own changelog carries no AI entries at all, so there is no dated shipping record to check a salesperson's claims against.
The release record we monitor
changelog.hostaway.com — Live, frequent, granular - and contains ZERO AI entries on the current front page (checkout/payments, insurance deductibles, multi-unit listings, localized notifications, guest billing, API improvements, Airbnb discounts, booking-website templates, owner statements). BLUEPRINT FLAG RESOLVED: Hostaway does ship AI, it just does not announce it here. The evidence lives on hostaway.com/features/hostaway-ai/ and support.hostaway.com. The correct framing is 'AI absent from the changelog', not 'Hostaway ships no AI'.
Secondary sources
- https://support.hostaway.com/hc/en-us/ (dated AI support articles: Hostaway AI Guest Messaging, What is Hostaway AI, Hostaway AI CoHost)
Last verified
Every fact on this page was read from Hostaway’s own pages on and is re-checked at least every 90 days. If a cell here is wrong or has changed, tell us and the correction is dated in the public log on the methodology page.
Compare with
iGMS
Mid-market PMS with the clearest AI-by-tier story in the category: AI-Driven Replies on every plan, and the autonomous AI Agent plus AI Property Knowledge gated to PRO+.
The full comparison table
All 12 platforms, six capabilities, published pricing and the release record for each, in one table.